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FAQ

 

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ABOUT US & PRODUCTS
ABOUT ORDER
DELIVERY
PAYMENTS, PROMOTIONS & COUPONS
MONEY & PRODUCT RETURNS / CLAIMS
TECHNICAL PROBLEMS

Who and what is MIJ Europe? What products do you sell?

Made in Japan Europe (MIJ Europe) is a distributor of Japanese handmade ceramics in Europe. The ceramics are imported directly from Japan, are health safe and can be used in the dishwasher and microwave. The Made In Japan brand boasts unique tableware designs that will take your dining experience to the next level. Bringing the joy of modern dining across Europe :)

Are the dishes free of harmful dyes and metals?

Definitely yes.

Is the ceramic dishwasher and microwave suitable?

Yes, it is. Some products cannot be washed in the dishwasher, such as wooden chopsticks. For products that are not dishwasher safe or microwave safe, this information is given in the product details. MIJ products are dishwasher safe with a maximum temperature of 70 degrees Celsius. It is also safe to use a microwave, but we do not recommend it. MIJ is not suitable for the oven. Generally, high temperatures (above 80 degrees) are not recommended.

What material are the products made of?

Most of MIJ products are stoneware made of clay specific for the Gifu region. Products are durable and its colorful glaze does not contain any metals.

I did not receive an order confirmation email.

If you have not received an automated order confirmation email, please check your SPAM or Ad Box. If the email is not there either, please contact us by email at info@mijeurope.com. We will get back to you within 24 hours on weekdays.

How can I check the status of my order?

If you are a registered customer, you will find details of your order status in your account. If you are a non-registered customer, please feel free to contact us via email info@mijeurope.com or chat on our website for more information about your order. We will be happy to provide you with information on the status of your order.

Can I make changes to my order?

To make changes to an order, you must cancel the original order and create a new one. To cancel an order, please contact us on email address info@mijeurope.com.

Can I see the products in person before ordering them?

You can view the products in person in our Showroom

Do you also deliver to the UK?

Well, we don't. However, please see the website of our UK partner.

How do I know which countries you're delivering to?

A detailed overview of the countries to which we deliver can be found HERE In the table you will also find the delivery times in days from the moment the parcel is handed over to the courier company. In this section you will also find the shipping methods that can be selected for specific countries. If your country is not listed in the table, you can arrange the shipping yourself. In this case, please contact us at info@mijeurope.com.

Where can I find the cost of transport?

The price of transport can be found in the Shipping and payment methods section. The price of shipping depends on the place of delivery and the weight of the order. The shipping price is automatically calculated when you complete your order in the shopping cart. For some countries you can also choose the type of shipping - for example, to a Packeta pick-up point, GLS delivery to your address or DHL express courier service.

How long does it take to deliver my order?

Delivery times can be found under Shipping and Payment Methods. The delivery time of your order varies depending on the delivery location. We sell orders to carriers within 2-3 business days of receiving payment for your order.

What does DHL Express deliver to?

If you create and pay for your order by 12:00 and choose DHL Express, we will ship it the same day. You can then view the delivery times in the Payment and Shipping Method section.

I haven't received an email from the shipping company with the tracking number. What should I do ? How do I find out where my order is?

If you have not received an email with your shipment number within 3 days of submitting your order, please email us at info@mijeurope.com and we will investigate and provide you with your shipment number or more information about where your order is located.

Can I pick up my order in person?

You can also pick up your order in person at our warehouse address: Strojírenská 259/6, 155 21, Prague - Zličín from 8:00 to 17:00. We'll let you know the pick-up date by email or phone.

How do I pay for an order?

Current payment methods available are: bank transfer, credit card payment, online bank transfer, paypal. See the Payment and Shipping Methods section in the footer for more information.

Card payment was canceled, what should I do?

Please contact us by email at info@mijeurope.com and we will generate a reissue link. Alternatively, we'll provide you with the information you need to make a bank transfer payment.

How do I find out when sold out items are back in stock?

Please contact us by email at info@mijeurope.com and we will arrange for additional product storage. It is also possible to set up a watchdog and you will receive information about the status of stocks after the product is stocked.

How do I redeem my discount code?

In the first step of the shopping cart, you'll find a text box to insert a discount coupon, in which you'll enter your discount coupon. The discount will be applied automatically.

I didn't receive a discount coupon after signing up for the newsletter.

If you haven't received a welcome discount coupon, first check your inbox for advertising or spam. If the welcome discount email doesn't appear there, please contact us at marketplace@mijeurope.com and we'll take a look.

What if I forgot to redeem the discount coupon?

If you forgot to redeem your coupon, please contact us immediately with this information via chat or email info@mijeurope.com. We will adjust your order according to the condition of the order. However, the coupon cannot be redeemed after the order has been paid.

My bank is outside the EU, but I want to deliver the order within the country where you are delivering. Can I make a payment?

Payments outside of Europe are charged by our bank and GoPay. In such cases, we are not responsible for any fees you incur. However, you can use the Paypal payment method.

Is it possible to pay by cash on delivery?

No, cash on delivery is not possible in our e-shop.

I don't like the product and want to return it.

Returns are possible within 14 days of delivery. The customer must arrange the transport himself at his own expense. We can arrange transportation, but the costs remain with the customer. You must fill in the withdrawal document and deliver it signed together with the product back to the address of our warehouse. More information can be found HERE

I found the products broken / damaged.

Contact us immediately at info@mijeurope.com and provide us your order number, photos of the damaged goods and whether you wish to exchange the goods or refund your account. In this case, we will pay the postage.

Can I exchange products for others?

Product (s) can be exchanged within 14 days of delivery. For more information, please contact us at info@mijeurope.com. We will then provide you with further information and exchange procedures.

How long does a refund take?

We are required to make a refund within 14 calendar days of the date you withdraw from the purchase agreement. However, not before we receive the returned product. The length of the transfer then depends on the type of your credit card, account and the conditions of your bank. In most cases, however, the money transfer takes 2 to 5 business days.

I can't log in to my account.

Contact us immediately at info@mijeurope.com and describe the problem in detail. We will try to resolve the issue as soon as possible.

After creating the registration, I received an email with information about the necessary account authorization.

You may have left a "Wholesale Customer" checkbox when creating your registration, so you've been sent an account authorization email. Send us an e-mail or contact us on chat and we will change your account to an account for the end customer. You will then be able to take advantage of your account.

 

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Who is MIJ Europe for wholesale partners?

MIJ Europe is the European exclusive importer and distributor of Japanese premium as well as designer dishes made by the "Made in Japan" brand.

Who makes the dishes?

The makers are Japanese masters from small local family workshops who reflect the knowledge of several generations of pottery guild masters. This natural pottery is made by hand in the traditional way from local clay, so each piece is original.

Who can become a wholesale partner of MIJ Europe?

Retail partners - shops, e-shops, showrooms, design shops, galleries, etc .; wholesale partners - HoReCa distributors, resellers, local distributors, etc .; HoReCa partners - restaurants, hotels, cafes, etc. Become our partner NOW.

Is it possible to see dishes live?

Yes, of course, make an appointment with our sales managers to get all the information you need and visit us in our showroom in Prague. All contacts and address of the Showroom can be found HERE. 

What if I can't visit the showroom?

Contact our sales representatives and consult them to provide samples.

Where are you sending the goods?

Almost across Europe, more information can be found HERE. 

Are all products available?

Although we try to have as many products in stock, the production of MIJ dishes takes time. Therefore, from time to time, there are some products that are not in stock. Feel free to contact our sales managers to verify future availability.

What is stock availability?

We display the current stock for each product. It is updated every 3 seconds.

What material are the products made of?

Most MIJ products are ceramics made from Gifu-specific clay. The products are durable and their colored glaze does not contain any metals.

Can I get a discount?

To find out the availability of the discount, register as a wholesale customer and fill in all company information. Please reply to the email you receive with detailed information about your business. We will authorize your account and get back to you within 24 hours with our own wholesale terms and conditions.

Are MIJ products dishwasher and microwave suitable?

MIJ products are dishwasher safe with a maximum temperature of 70 degrees Celsius. It is safe to use a microwave, but we do not recommend it. MIJ is not suitable for the oven. High temperatures (above 80 degrees) are generally not recommended.