Minimal price of the order is €50 / 1500 Kč
Customer support:info@mijeurope.com

Terms and Conditions

General Terms and Conditions of Chefcourse s.r.o. from 19. 9. 2019

I. Basic Provisions

These General Terms and Conditions (hereinafter referred to as GTC) regulate the relations between the Buyer and the Seller Chefcourse s.r.o. (hereinafter referred to as "Seller") in the sale of tableware, tableware and accessories for dining.

By placing an order, the Buyer confirms that he/she has read these Terms and Conditions, which form an integral part of the Complaints Policy, and that he/she agrees to them. The Buyer shall be sufficiently notified of these terms and conditions and shall have the opportunity to familiarise himself with them prior to the actual execution of the order.

Seller

Chefcourse s.r.o. with its registered office at Jeronymova 325/7, 130 00, Prague 3, identification number: 02415615, registered in the Commercial Register kept at the Municipal Court in Prague, Section C, Insert 218425, engaged in the sale of tableware, ceramics, tableware and accessories for dining and household.

 Buyer

Buyer means:

a) consumer - a person who, when concluding and performing a contract, is not acting in the course of his trade or other business. It is a natural or legal person who purchases products or uses services for purposes other than the business of dealing with those products or services.

b) entrepreneur - a person registered in the Commercial Register who is doing business under the applicable law in the Czech Republic

When starting business relations, the consumer only provides the seller with his contact details necessary for the smooth execution of the order, or the details he wishes to have on the purchase documents.

Legal relations between the Seller and the Buyer, who is a consumer, not expressly regulated by these GTC are governed by the relevant provisions of Act No. 89/2012 Coll., the Civil Code, Act No. 634/1992 Coll., on Consumer Protection, as well as related regulations, all as amended.

If an individual contract is concluded with the Buyer, it is superior to these Terms and Conditions, or if the provisions in the individual contract deviate from the terms and conditions set out in these GTC, the provisions of the individual contract shall apply.

The Buyer is aware that the purchase of products included in the Seller's commercial offer does not confer any rights to use registered trademarks, trade names, company logos or patents of the Seller or other companies, unless otherwise agreed in a specific contract.

Purchase contract - the Buyer's order is a draft purchase contract and the purchase contract itself is concluded at the moment of delivery of the Seller's binding consent to the Buyer with this draft (binding confirmation of the order by the Seller - sending the order confirmation). From this moment on, mutual rights and obligations between the Buyer and the Seller arise, which are defined by the Purchase Agreement and these Terms and Conditions. The Seller is obliged to confirm the acceptance of the Purchase Contract (order), most often by sending an e-mail confirmation immediately after the acceptance of the order to the Seller's system.

The contract is concluded in the Czech language. The concluded contract is archived by the Seller for the purpose of its successful execution and is not accessible to third parties. Information on the individual technical steps leading to the conclusion of the contract is evident from these Terms and Conditions, where the process is clearly described. The buyer has the opportunity to check and, if necessary, correct the order before actually sending it. These terms and conditions are displayed on the website of the online shop www.mijeurope.com, thus allowing their archiving and reproduction by the buyer.

The cost of using remote means of communication (telephone, internet, etc.) to place an order is at the normal rate, depending on the tariff of the telecommunication services used by the buyer.

The buyer is obliged to pay the purchase price before taking over the performance of the purchase contract. The Seller requires payment of a deposit or similar payment only in the case of specific customer requirements and the customer will always be notified of this in advance.

The Seller does not enter into contracts whose subject matter is repeated performance.

The Buyer shall always have the opportunity to contact the Seller by telephone, in writing or otherwise with his/her complaint, and if the Buyer's complaint is not resolved positively, the Buyer shall have the right to refer the complaint to the relevant state supervisory or state oversight authority.

II. Personal data protection

The Seller declares that all personal data of the Buyer processed by the Seller is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data ("GDPR"), Act No. 101/2000 Coll., on the protection of personal data, as amended, Act No. 127/2005 Coll., on electronic communications, as amended, and Act No. 480/2004 Coll., on certain information society services, as amended.

More detailed information regarding data protection is available in the Privacy Statement of Chefcourse s.r.o. , which is available here:

III. Opening hours

Orders via the online shop at www.mijeurope.com 24 hours a day, 7 days a week.

IV. Prices

The information about the goods and the price given by the seller is binding except for obvious errors. Prices are presented inclusive of all taxes (e.g. VAT) and charges, except for delivery costs.

V. Ordering

The buyer will receive the goods at the price valid at the time of ordering. The Buying Consumer shall have the opportunity to review the total price including VAT and all other charges (PHE, etc.) before placing an order. This price will be stated in the order and in the message confirming receipt of the goods order. The Buying Consumer shall have the opportunity to know before placing an order the period for which the offer or price remains valid. In the case of special order goods or goods that are out of stock, the seller has the right to confirm the price and delivery date to the buyer in advance by phone/email. The Seller is entitled to change this price due to the current market situation and the development of the exchange rate of CZK against foreign currencies. If the buyer does not agree to such a change, the order is not confirmed and the order is not executed.

You can order in the following ways:

via the electronic shop at www.mijeurope.com (hereinafter referred to as "e-shop")

by electronic mail at info@mijeurope.com

by phone on +420 739 451 492

The Seller recommends the Buyer to place orders via e-commerce or in writing (e-mail) and to provide the following information:

name, surname and residence or business name and registered office of the buyer

VAT number, if the purchase is made to an entrepreneur/business company; VAT number, if registered as a VAT payer

telephone contact, in particular for contacting shipping companies for the purpose of delivering the goods to the buyer

code and name of goods according to the price list

unit price

method of payment and transport

the delivery address, if different from the buyer's billing address

any other information that the buyer considers important. When making a purchase via the website, the buyer is encouraged to fill in all the necessary data.

VI. Withdrawal from the contract

The buyer, the consumer, has the right to withdraw from the contract within 14 days from the date of receipt of the goods without giving any reason, in accordance with the provisions of Section 1829(1) of the Civil Code. If the subject of the purchase contract is several types of goods or the delivery of several parts, this period shall run from the date of receipt of the last delivery of goods. In order to comply with the withdrawal period, it is sufficient to send the withdrawal before the expiry of the relevant period as stated above.

If the consumer wishes to exercise the right to withdraw from the purchase contract as stated in the preceding paragraph, i.e. within 14 days, he must inform the seller of his withdrawal by unilateral legal action, by letter sent through the postal service provider. The consumer may use the attached model withdrawal form. In the event that the consumer withdraws from the purchase contract in accordance with the preceding paragraphs, the Seller shall refund all payments received by the Seller from the consumer, including delivery costs, without undue delay, and no later than 14 days from the date on which the consumer's notice of withdrawal was delivered to the entrepreneur. If the consumer has chosen a method of delivery other than the cheapest method of delivery offered by the seller, the seller shall reimburse the consumer for the cost of delivery of the goods in an amount corresponding to the cheapest method of delivery offered. However, the seller is not obliged to return the funds received to the consumer before the consumer has handed over the goods to the seller or proved that he has sent the goods to the seller.

If the consumer withdraws from the contract, he shall send or hand over to the seller the goods he has received from the trader without undue delay, at the latest within 14 days of withdrawal from the contract.

The consumer will bear the costs of returning the goods, depending on how the consumer decides to return the goods.

In the event of withdrawal from the purchase contract, the consumer is obliged to return the goods to the seller in the condition in which they were received, i.e., if possible, in the original packaging, unused and undamaged, together with all parts, accessories and documentation and any gifts that the consumer received with the goods. The consumer shall return the goods by sending them to the Seller's warehouse address : K Žižkov 640/9, 190 00 Prague 9.

If the Buyer is allowed to withdraw from the Purchase Contract within fourteen days, the Buyer acknowledges that the refunded purchase price may be reduced by the amount by which the value of the goods has been reduced.

The consumer cannot withdraw from the contract:

the provision of services which the seller has performed with the prior express consent of the consumer before the expiry of the withdrawal period;

delivery of goods or services whose price depends on financial market fluctuations independent of the seller's will and which may occur during the withdrawal period;

the delivery of goods that have been customised by or for the consumer;

the delivery of perishable goods and goods which have been irretrievably mixed with other goods after delivery;

repairs or maintenance carried out at a place designated by the consumer at his request; however, this shall not apply in the case of subsequent repairs or the supply of spare parts other than those requested;

the delivery of goods in sealed packaging which the consumer has removed from the packaging and which cannot be returned for hygiene reasons (in particular manicures and manicure tools);

delivery of newspapers, periodicals or magazines;

VII. Payment terms

a) payment in advance by bank transfer

(b) payment by MasterCard or Visa via an online payment portal

VIII. Delivery conditions

Shipping for orders weighing up to 30 kg is sent to the buyer by GLS shipping service. The carrier delivers shipments to selected EU countries within the time limit set by the carrier for the specific delivery location. The shipping price is according to the price list current on the day of the order.

Shipment for orders over 30 kg is made to the buyer by pallet transport. The shipping price is calculated individually according to the nature of the order and is governed by the current price list of the specific shipping company on the day of the order.

Incomplete or damaged shipments must be reported immediately by e-mail to info@mijeurope.com, a damage report must be drawn up with the carrier and sent by e-mail or post to the seller without undue delay. The additional complaint of incompleteness or external damage to the shipment does not deprive the consumer of the right to claim the item, but gives the seller the opportunity to prove that there is no breach of the purchase contract.

More information on prices and delivery times to your destinations here.

IX. Liability for defective performance and quality guarantee

Liability for defective performance of the Seller and warranty conditions for the goods are governed by the Seller's Complaints Procedure (see below) and applicable Czech legislation. The purchase document shall serve as a warranty certificate.

X. Final Provisions

If the relationship established by the purchase contract contains an international (foreign) element, the parties agree that the relationship is governed by Czech law. This is without prejudice to the consumer's rights under generally binding legislation.

If any provision of these General Terms and Conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.

A sample form for withdrawal from the purchase contract is attached to the terms and conditions.

Relationships and any disputes arising under the contract shall be governed exclusively by the law of the Czech Republic and shall be resolved by the competent courts of the Czech Republic.

These General Terms and Conditions are effective from 19 September 2019 and supersede all previous provisions and practices. The Seller reserves the right to change these General Terms and Conditions without prior notice.

Drafted in accordance with Civil Act No. 89/2012 Coll. and Act No. 634/1992, both as amended.

ADVERTISING REGULATIONS

This Complaints Procedure is valid from 19 September 2019 and cancels the validity of previous Complaints Procedures. This Complaints Procedure is available as a document at www.mijeurope.com and is an integral part of the General Terms and Conditions of Chefcourse s.r.o.

I. General provisions

The Complaints Procedure describes the normal business cooperation between the buyer, who is a consumer, and the seller, which is Chefcourse s.r.o. The buyer is obliged to familiarize himself with the Complaints Procedure and the General Terms and Conditions before ordering the goods. By concluding the purchase contract and accepting the goods from the Seller, the Seller agrees to the Complaints Procedure set out below. Acceptance of the goods means the moment of receipt of the goods from the carrier.

As a proof of warranty (warranty card), the seller issues a purchase document (invoice or sales slip - hereinafter referred to as warranty card) for each purchased goods with all the necessary data for the application of the warranty (name of the goods, length of warranty, price, quantity ...)

II. Rights and obligations arising from defective performance

Quality on receipt - The Seller shall be liable to the Buyer that the goods are free from defects on receipt. In particular, the seller is liable to the buyer that at the time the buyer took delivery of the goods:

the goods have the characteristics agreed between the parties and, in the absence of such an agreement, such characteristics as the seller or manufacturer described or the buyer expected in view of the nature of the goods and on the basis of the advertising carried out by them,

the goods are fit for the purpose stated by the seller for its use or for which goods of that kind are usually used,

the goods correspond in quality or workmanship to the agreed sample or specimen, if the quality or workmanship was determined according to the agreed sample or specimen,

the goods are in the appropriate quantity, measure or weight; and

the goods comply with the requirements of the legislation.

If a defect appears within six months of receipt of the goods, the goods shall be deemed to have been defective upon receipt.

Rights from defective performance - The buyer is entitled to exercise the right from a defect that occurs in consumer goods within 24 months of receipt.

If the period of time for which the goods may be used is indicated on the goods sold, on their packaging, in the instructions accompanying the goods or in advertising in accordance with other legislation, the provisions on the guarantee of quality shall apply.

The aforementioned buyer's right does not apply:

for goods sold at a lower price, the defect for which the lower price was agreed;

for wear and tear caused by normal use of the goods;

in the case of second-hand goods, a defect corresponding to the degree of use or wear and tear the goods had when the consumer took them over; or

if the nature of the goods so requires.

If the goods have a defect and if this defect is removable, the buyer can demand either a repair, or the completion of what is missing, or a reasonable discount on the purchase price. If the defect cannot be remedied and the goods cannot be used properly because of the defect, the buyer may either withdraw from the contract or claim a reasonable discount on the purchase price.

Goods are defective if they are not delivered by the seller to the buyer in the agreed quantity, quality and design. If the quality and workmanship are not agreed, the seller shall perform in a quality and workmanship suitable for the purpose evident from the contract of sale.

If the goods do not have the characteristics as set out above (in particular, the goods do not have the characteristics agreed between the parties and, in the absence of such an agreement, the characteristics described by the seller or the manufacturer or expected by the buyer in view of the nature of the goods and on the basis of the advertising carried out by them; the goods are not fit for the purpose for which the seller states or for which goods of that kind are usually used; the goods do not correspond in quality or workmanship to the agreed sample or specimen, if the quality or workmanship was determined by reference to the agreed sample or specimen, the goods are not in the appropriate quantity, measure or weight and the goods do not comply with the requirements of the legislation) the consumer may also request the delivery of a new item without defects, unless this is unreasonable in view of the nature of the defect, if the defect relates only to parts of the goods, the consumer may only request the replacement of the part; if this is not possible, he may withdraw from the contract. However, if this is disproportionate in view of the nature of the goods, in particular if the defect can be remedied without undue delay, the consumer shall have the right to have the defect remedied free of charge.

The buyer has the right to delivery of new goods or replacement of parts even in the case of a removable defect, if the item cannot be used properly due to the recurrence of the defect after repair or due to a greater number of defects. In this case, the consumer has the right to withdraw from the contract.

If the buyer does not withdraw from the contract or does not exercise the right to have new goods delivered without defects, to have parts of the goods replaced or to have the goods repaired, the buyer may demand a reasonable discount. The buyer is also entitled to a reasonable discount if the seller cannot deliver new goods without defects, replace a part of the goods or repair the goods, or if the seller fails to remedy the defect within a reasonable time or if remedying the defect would cause the buyer considerable difficulty.

The right of defective performance does not belong to the buyer if the buyer knew before taking over the goods that the goods have a defect or if the buyer caused the defect himself. If the goods have a defect for which the seller is obliged and if the goods are sold at a lower price or are second-hand goods, the buyer has the right to a reasonable discount instead of the right to exchange the goods.

Material breach of contract - If the defective performance is a material breach of contract, the consumer has the right to:

to remedy the defect by supplying new goods without defect or missing goods,

to remedy the defect by repairing the goods,

a reasonable discount on the purchase price of the goods,

withdraw from the contract.

Insubstantial breach of contract - If the defective performance is an insubstantial breach of contract, the buyer has the right to have the defect removed or a reasonable discount from the purchase price. As long as the buyer does not exercise the right in case of a non-substantial breach of contract to a discount on the purchase price or does not withdraw from the purchase contract, the seller may supply what is missing or remedy the legal defect. The seller may remedy other defects at his option by repairing the goods or by supplying new goods; the choice must not cause unreasonable costs to the buyer.

If the seller does not remove the defect in time or refuses to remove the defect, the buyer may demand a discount on the purchase price or may withdraw from the contract. The buyer cannot change the choice made without the seller's consent. When the seller delivers new goods to the buyer, the buyer shall return the goods originally delivered to the seller at the seller's expense.

Warranty of quality - By a warranty of quality, the seller undertakes that the goods will be fit for their usual purpose or retain their usual characteristics for a certain period of time. These effects include the indication of the guarantee period or the shelf life of the goods on the packaging or in the advertisement. The guarantee may also be given for individual components of the goods.

If the seller provides a quality guarantee for the goods, the length of the guarantee period is indicated for the product in question on the website www.mijeurope.com

The warranty period starts from the handover of the goods to the consumer; if the goods have been dispatched under the contract, it starts from the arrival of the goods at their destination. If the purchased goods are to be put into operation by someone other than the seller, the warranty period shall run from the date of putting the goods into operation, provided that the seller has ordered the commissioning within three weeks of taking delivery of the goods and has duly and timely provided the necessary assistance for the performance of the service.

The buyer is not entitled to the warranty if the defect is caused by an external event after the risk of damage to the goods has passed to the consumer. This does not apply if the seller caused the defect.

III. Conditions for exercising rights under defective performance and rights under the quality guarantee (together "claims")

I. The buyer is advised to check the condition of the shipment (number of packages, intactness of the tape with the company logo, damage to the box) with the carrier immediately upon delivery of the shipment according to the enclosed delivery note. The buyer is entitled to refuse to accept a shipment that does not conform to the purchase contract, on the grounds that the shipment is incomplete or damaged, for example. If the Buyer accepts such a damaged shipment from the carrier, it is necessary to describe the damage in the carrier's handover report.

II. An incomplete or damaged shipment must be immediately reported by e-mail to info@mijeurope.com, a damage report must be drawn up with the carrier and sent to the seller by e-mail or post without undue delay. An additional complaint of incompleteness or external damage to the shipment does not deprive the consumer of the right to claim the item, but gives the seller the opportunity to prove that there is no breach of the purchase contract.

III. The place for filing a claim is Chefcourse s.r.o., K Žižkov 640/9, 190 00 Prague 9. We recommend the buyer to always send the defective goods for complaint by shipping service to the mentioned address of the seller or deliver it personally. Complained goods should be thoroughly secured so that they are not damaged during transport, the package should be visibly marked "COMPLAINT" and contain: the complained goods (including complete accessories), we recommend enclosing a copy of the purchase document, a detailed description of the defect and sufficient contact details of the buyer (return address, telephone number). Without the above, it is impossible to identify the origin and the defect of the goods.

IV. The buyer shall prove his claims under liability for defects or claims under the quality guarantee by submitting the purchase receipt, if the goods have been claimed in the past, he shall also submit the proof of claim. The purchase document (purchase or claim document) must bear the same serial number as the product claimed (if the product has a serial number).

V. Liability for defects and the quality guarantee do not apply to defects caused by the use of incorrect or defective accessories, incorrect tools, incorrect working procedures, etc. The Seller shall not be liable for any damage resulting therefrom. Furthermore, the liability for defects and the guarantee of quality do not apply to defects caused by incorrect operation, improper or inadequate handling, use and installation contrary to the user manual.

Furthermore, liability for defects and the quality guarantee do not apply to damage caused (together with the limitations set out in Article II of the Complaints Procedure):

a) mechanical damage to the goods,

b) using the goods in conditions that do not correspond to the temperature, dustiness, humidity, chemical and mechanical influences of the environment directly intended by the seller or the manufacturer,

c) improper installation, handling, operation or neglect of the goods,

(d) the goods have been damaged by excessive loading or use contrary to the conditions specified in the documentation or general policies,

(f) by unqualified intervention or change of parameters,

g) goods that have been modified by the customer (painting, bending, etc.), if the defect is due to this modification

VI. Goods submitted for complaint will be tested only for the defect indicated by the buyer (in the complaint form, in the attached defect description sheet). We recommend that the defect is stated in writing.

IV. Method of complaint handling

In the event of a material or immaterial breach of contract by the Seller, the Buyer may exercise its rights under liability for defects or under the quality guarantee provided to the Seller in accordance with the provisions of Article II of the Complaints Procedure.

The Seller shall decide on the complaint immediately, in complex cases within three working days. This time limit does not include the period of time appropriate to the type of product or service required for a professional assessment of the defect. The Seller shall settle the complaint, including the removal of the defect, without undue delay, no later than 30 days from the date of the complaint. After the expiry of this period, the consumer shall have the same rights as if it were a defect that cannot be remedied. This time limit is not binding on the buyer, who has claimed the ID number at the time of purchase and therefore his relationship with the seller is governed by the Commercial Code.

The Seller shall issue to the Buyer a written confirmation of the date of the claim, what is its content, what method of handling the claim is required; furthermore, a confirmation of the date and method of handling the claim, including a confirmation of the repair and its duration, or a written justification of the rejection of the claim.

In the case of a legitimate complaint, the buyer is entitled to compensation for the costs associated with the complaint (in particular the postage costs paid by the buyer when sending the claimed goods). In the event of withdrawal from the contract due to a defect in the goods, the consumer is also entitled to reimbursement of the costs of such withdrawal.

I. If a claim for goods has been settled within the statutory warranty period by replacing the goods with new ones, the warranty period shall start again from the date of settlement of the claim. If the claim has been settled by replacement, the next claim, if any, shall be deemed to be the first claim for the goods. The duration of the claim is calculated from the day after the claim is made until the date of settlement of the claim. The customer is informed of the settlement via the e-mail address he/she provided at the time of purchase.

II. After the complaint has been settled, the Seller shall notify the Buyer of the termination of the complaint either by phone, SMS or e-mail. If the goods have been sent by a shipping service, they will be automatically sent to the buyer's address after processing.

III. In the event of failure to collect/receive the claimed goods from the carrier within one month from the expiry of the time when the adjustment should have been made, and if it was made later, within one month from the notification of the adjustment (i.e. usually within 60 days from the date of filing the claim), the seller is entitled to charge the amount for storage when issuing the claim.

V. Free service

Products sold with a quality guarantee longer than 24 months are provided with free service after the 24-month period. In the event of a defect in the goods after the 24-month period, such product will be accepted for service and will be repaired or replaced with another item with the same or better specifications. If neither of these solutions is possible, a credit note will be issued. The Seller undertakes to terminate such service within 35 days of receipt of the goods.

Drafted in accordance with Civil Act No. 89/2012 Coll. and Act No. 634/1992, both as amended.

Annex: Withdrawal Form

Data Protection vs GDPR

You may have heard of GDPR. It's a European Union regulation that is supposed to further improve the protection of personal data of you, the shopper. For us, not much is changing as we have been managing your personal data conscientiously since before this regulation. One of the new points of the regulation is the creation of a page where we will inform you about what personal data we collect about our customers and also what we need and use it for. And that is where you are now :-)

What information is needed?

The information we collect about our customers can be divided into two groups. Information that is needed to deliver the order to the customer and information used for marketing purposes. In no way do we protect information regarding our customers' race, beliefs, political opinions, or health.

How are they protected?

We protect all sensitive personal data carefully and only pass it on to entities with which we have a processing contract, and only the information that is strictly necessary (the carrier needs to know your address and phone number, but not your order history or the number of complaints). By this we mean, for example, carriers who need your data for the delivery of your order, Heureka if you shop through it, or, for example, a newsletter service. They all commit in the processing contract to protect your personal data in the same way as we do.

Processing of personal data on www.mijeurope.com is carried out by Chefcourse s.r.o. The processor is duly registered with the Office for Personal Data Protection.

What personal data do we process and for what purposes?

Name and surname

For delivery of parcels, to identify you as a customer

archived for 10 years

Billing address

For invoicing and our accounting

archived for 10 years

Delivery address

For parcel delivery

archived for 10 years

E-mail address

To communicate with you, to send you information about your order and marketing communications, to identify you as a customer

archived for 10 years

Telephone number

To communicate with you, For easier delivery by carriers

archived for 10 years

ID NUMBER / VAT NUMBER

For invoicing and our accounting

archived for 10 years

IP address

For marketing purposes and to improve your shopping experience

archived for 5 years

Photo

We use photos from our events on our Facebook profiles and in our marketing communications

 

Videos

We use videos from our events on our Facebook profiles and in our marketing communications

 

Cookies

A number of so-called cookies are required for the proper functioning of websites. Most websites require consent to process them, otherwise they would not be able to function. The buyer agrees to the storage of cookies on his/her computer. In the event that a purchase can be made on the website and the seller's obligations under the purchase contract can be fulfilled without cookies being stored on the buyer's computer, the buyer may withdraw his consent according to the previous sentence at any time.

 

Purpose and method of processing personal data

As partially described above, we process your personal data for several reasons. We will try to outline these reasons below.

Buying and selling on Mijeurope.com

In order for us to process your order successfully, we need some of your data to communicate with you, to deliver the shipment and to issue a purchase contract. We therefore process these data for the purpose of fulfilling the purchase contract. We collect this data from the order form (or from our system if you are already a registered user) and store it for ten years in accordance with the tax law.

Some of these data must be passed on to our partners, such as carriers (address, telephone, e-mail).

Email and telephone support

If you contact us by e-mail, telephone or contact form, you may be asked for additional personal data to verify the legitimacy of your request (order inquiry, payment assistance, etc.). We need this information to be able to match your request with orders in our system. We store your number or email and additional data for any future claims or disputes within our legitimate interest.

Marketing communication

We may also use your email address to send you information about products, news, discounts and events on our e-shop. We do this to provide you with as many opportunities as possible to buy goods that will make you happy. If you do not wish to receive these communications, you can unsubscribe at any time in the footer of any email. It may be that if you place a new order on Mijeurope.com, your email will be re-entered into the database and marketing communications will start coming to you again. In this case, we ask for your understanding. This is a software problem and we are trying to arrange a remedy.

How can you change or delete your data?

If you are a registered user, you can edit your personal data on Mijeurope.com yourself by logging in directly on Mijeurope.com in the Personal Data section. After logging in, you will also see your purchase history and the corresponding downloadable documents.

In accordance with applicable law, you have the right to request access to, rectification or erasure of your personal data that we process as a data controller. You may also withdraw your consent to the processing of certain personal data (e.g. data for marketing purposes) that you have provided to us at any time.

At any time you can ask us to cancel your account, delete it from the mailing contact database or completely delete all your personal data.

Our partner personal data processors

Therefore, in order to be able to process your orders correctly, communicate with you and generally function as an e-shop, we need to work with our partners. However, we only choose reliable partners who adhere to the same or even stricter data protection rules. Together we therefore do everything we can to keep your data safe.

List of our partner processors

  • GoPay - payment gateway provider for online payments
  • GLS - courier carrier for parcel delivery
  • DHL - shipping carrier
  • Toptrans - carrier for parcel delivery
  • Gebrüder Weiss - carrier for parcel delivery
  • Google - anonymous access statistics in Google Analytics and marketing activities within the Google marketing network
  • Facebook - marketing activities within the Facebook marketing network
  • Mailchimp - provider of a tool for mailing marketing communication